K&E Connect Privacy Policy

Effective date: October 5, 2026

K&E FREIGHT SOLUTIONS L.L.C., operating as K&E DELIVERY (“K&E,” “we,” “us”), provides K&E Connect to support driver applications, onboarding, route assignments, delivery operations, and payment records. This policy explains how we handle information when you use K&E Connect and its connected driver services.

For questions or privacy requests, email [email protected]. Our business mailing address is 1606 Headway Cir Ste 9643, Austin, TX 78754-5123, United States.

1. Information we handle

• Account and contact information: name, email address, phone number, home or business address, account identifiers, sign-in information, driver application status, and availability.
• Driver eligibility and onboarding: vehicle details, license plate, driver’s license, insurance and registration documents, profile and vehicle photos, contractor agreements, electronic signatures, background-check authorization, and documents you choose to submit.
• Tax and payment information: W-9 details, tax classification, taxpayer identifier information, payment history, route earnings, and the email address or mobile number used for Zelle payments. The current in-app W-9 form sends the last four digits of the entered taxpayer identifier to our backend; uploaded documents may contain additional tax information. The app does not ask you to enter bank account or routing numbers for Zelle payments.
• Route and delivery records: assigned and accepted routes, pickup and completion times, delivery counts, earnings, status updates, baggage or order identifiers, incident reports, delivery instructions, and related communications. Information accessed through connected delivery systems can include passenger names, contact details, addresses, access instructions, proof-of-delivery photos, and signatures.
• Location: with your device permission, K&E Connect accesses your precise foreground location when you tap “Arrived at Airport” and sends the coordinates to our backend to check that you are within the airport pickup area. This arrival-check feature does not continuously track your location in the background. A maps app opened for navigation handles location under its own settings and policy.
• Photos and files: photos you take or select for your profile, onboarding documents, vehicle records, or damage and delivery issue reports. Connected WMS delivery features also handle delivery photos and signatures.
• Notifications and technical information: a push notification token associated with your account, device/platform information needed to deliver notifications, and technical request information such as IP addresses, authentication events, errors, and service logs used by our hosting and service providers.
• Support and assistant messages: questions and information you send to K&E or to KodE, our driver help assistant. Messages you submit to KodE are sent through our backend to OpenAI to generate a response. Avoid including passwords, full tax identifiers, payment credentials, or unrelated sensitive information in assistant messages.

2. How we use information

We use this information to verify and manage driver accounts; review eligibility and onboarding; assign and coordinate routes; verify airport arrival; document delivery and baggage issues; calculate earnings and coordinate payments; send operational notifications; answer support questions; maintain service reliability and security; and meet contractual, tax, and other legal obligations.

We do not sell personal information or use it for targeted advertising. K&E Connect does not display third-party advertisements.

3. Who receives information

We provide information to authorized K&E personnel and to service providers as needed for these purposes:

• Supabase for authentication, application database services, file storage, and backend processing.
• Expo and mobile notification providers, including Google or Apple services as applicable, to deliver push notifications.
• OpenAI to process questions submitted to KodE and generate assistant responses.
• Website, hosting, email, and communications providers, including Cloudflare and providers used to send account and operational emails.
• Delivery partners and connected WMS services for the delivery records and communications needed to fulfill, verify, or resolve an assignment.
• Payment, tax, and authorized screening providers where needed to pay drivers, fulfill reporting obligations, or process a separately authorized background screening.

We may also disclose information when required by law, to protect people or the service, to resolve disputes or investigate misuse, or as part of a business transfer subject to appropriate privacy protections. Information may be processed in the United States or other locations where our providers operate.

4. Device permissions and your choices

You can manage location, camera, photo access, and notification permissions in your device settings. Denying a permission may prevent the related feature from working; for example, airport arrival cannot be verified without location access. Selecting or capturing a photo does not give us unrestricted access to your entire photo library.

Authentication sessions and related account state may be stored on your device so you can remain signed in. You can sign out to end the app session. Links to WMS, maps, or other external services are governed by those services’ own privacy policies.

5. Security

The app communicates with its backend services over HTTPS. Account authentication and access controls are used to limit access to operational records and uploaded files. You should protect your sign-in credentials, secure your device, and share only information needed for your work. No system can guarantee absolute security.

6. Retention

We retain information for as long as needed to operate your account, review an application, complete delivery work, process payments, or meet the purposes described above. After an account deletion request, we delete account information and associated data that are no longer needed. Certain payment, tax, contractor, delivery, incident, security, or dispute records may need to be retained to meet legal obligations, prevent fraud, or establish or defend claims. These records are retained only for the applicable obligation or purpose and are then deleted or de-identified. Providers may retain service logs or backups for their own applicable retention periods.

7. Request account or data deletion

You can also use the same contact address to request access to or correction of your personal information, or to ask questions about how it is used. We will respond in accordance with applicable requirements.

8. Children

K&E Connect is intended for adult drivers and authorized business personnel. It is not directed to children under 18. If you believe a child has provided personal information, contact us so we can review and address it.

9. Policy updates

We may update this policy as our services or practices change. We will post the updated policy here with a revised effective date and provide additional notice when appropriate.

10. Contact

K&E DELIVERY — K&E FREIGHT SOLUTIONS L.L.C.
[email protected]
1606 Headway Cir Ste 9643
Austin, TX 78754-5123, United States